FAQs

Connect with the Sky River Program Customer Service Team only for questions regarding the gift program, which include the following: 

Order status inquiry

Defective/Damaged item upon delivery

Event Customer Service Team Phone Number: 888-700-0919

Event Customer Service Email: SRCustomerService@giftstation.co

Hours of Operation: Monday- Friday 8:00 AM to 5:00 PM Central Time, 6:00 AM to 3:00 PM Pacific time, excluding holidays

Frequently Asked Questions

How are gifts redeemed? 

Guests will receive a code from a Sky River Host or Marketing Representative. After a code is received, guests can visit skyriver.giftstation.co and browse the selection of gifts, add the selection to their shopping cart, enter in shipping information and place their order. Each code is valid for the redemption of 1 gift option.

How will an order be shipped? 

Most items are shipped via ground service direct to guest homes. Signatures may be required at the time of delivery. Order processing will begin once the order has successfully been placed.

Can I send my gift to a PO Box?

No, PO Boxes cannot be used as a delivery address. If a guest only has access to a PO Box, contact the Customer Service Team at 888-700-0919, SRCustomerService@giftstation.co, or work with the Sky River Marketing Team to coordinate delivery of your gift to Sky River. After delivery details are coordinated and the gift is delivered, the gift will be available for pickup at Sky River for 30 days.

How long will it take to receive an order? 

Sky River and its fulfillment vendor will try to fulfill guest orders promptly. Delivery lead time for items is usually 3 to 4 weeks. The delivery of some gift items may be delayed due to unforeseen circumstances, and items may be subject to change. 

Can a guest cancel an order once it is placed? 

Once the order is submitted, returns, cancellations, refunds, or exchanges are prohibited.

Will confirmation emails be sent to the guest? 

Yes, order confirmation emails will be sent upon order placement and shipping confirmation emails will be sent upon order shipment.

Does a guest have to pay shipping, handling, and sales tax charges for items ordered? 

No, shipping, handling, and sales tax are included in the redemption. 

Is a telephone phone number required? 

A telephone number is required. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and the details regarding fulfillment, shipment, and delivery of the gift.

Is an email address required? 

An email address is required. Your email address will be used for your unique account sign-in and so an order confirmation email can be sent. In addition, it is used as an alternative contact if a guest cannot be reached via telephone. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and provide details regarding fulfillment, shipment, and delivery.